bdt10 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by bdt10 ("bdt10", "We", "Us", "Our"), the operator of the online casino and sports betting platform at bdt10.io. This Policy describes how bdt10 collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who register an account, visit the bdt10 website, or otherwise interact with any bdt10 service.

bdt10 is committed to handling personal data responsibly and transparently. We collect and process personal data only where we have a valid legal basis for doing so, and we take appropriate technical and organisational measures to protect it. By registering an account or using any bdt10 service, you acknowledge that you have read and understood this Policy. If you do not agree with how bdt10 handles personal data as described here, you should not use the Platform.

This Policy should be read alongside the bdt10 Terms & Conditions, which are available at bdt10.io/terms-conditions and are incorporated into this Policy by reference.

2. Data We Collect

2.1 Registration Data

When you create a bdt10 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city, district, and postcode), mobile phone number, and email address. This information is required to open and maintain your account and to verify your eligibility to use bdt10 services.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify that you meet the minimum age requirement of 21 years, bdt10 may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents and proof of ownership of your registered payment method (e.g., a screenshot of your bKash or Nagad account confirming your registered mobile number).

2.3 Financial Data

bdt10 collects transaction records including deposit amounts, withdrawal amounts, transaction reference numbers, and the payment methods used (e.g., bKash, Nagad, Rocket, Upay). We do not store full payment account credentials on our servers. Payment processing is handled by our authorised payment partners, who operate under their own privacy and security frameworks.

2.4 Account Activity Data

We record your activity on the bdt10 Platform, including games played, bets placed, bet outcomes, bonus usage, promotional activity, and session durations. This data is used to manage your account, resolve disputes, detect fraud, and improve our services.

2.5 Technical & Device Data

When you access bdt10.io, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data

If you contact bdt10 customer support via Live Chat, WhatsApp, email, or in-app messaging, we retain records of those communications including the content of messages and any attachments, in order to resolve your query and to maintain a record of support interactions.

2.7 Voluntary Responsible Gaming Data

If you choose to set deposit limits, session time reminders, or request a self-exclusion through our Responsible Gaming tools, we record those preferences and apply them to your account. This data is treated with the highest level of sensitivity and is not used for marketing purposes.

3. How We Collect Data

bdt10 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, server logs, and similar technologies when you visit bdt10.io or use the Platform.
• From third-party partners — including identity verification service providers, payment processors, and fraud detection services, who may share data with us to enable the provision of our services and to comply with legal obligations.

4. Legal Basis for Processing

bdt10 processes personal data on the following legal bases:

• Contract performance — Processing is necessary to fulfil the contract between bdt10 and you, including operating your account, processing deposits and withdrawals in Bangladeshi Taka (৳), and providing access to games and betting markets.
• Legal obligation — Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering laws, age verification obligations, and record-keeping requirements.
• Legitimate interests — Processing is carried out for bdt10's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and improving our services, where those interests are not overridden by your rights.
• Consent — Where we rely on your consent (e.g., for direct marketing communications), you have the right to withdraw that consent at any time by contacting support or using the unsubscribe mechanism in any marketing communication.

5. How We Use Your Data

bdt10 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your bdt10 account.
• To verify your identity and age eligibility (21+ requirement) in accordance with our Terms & Conditions.
• To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method.
• To provide customer support and resolve queries or complaints.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To enforce our Responsible Gaming policies, including the application of self-exclusion requests and deposit limits.
• To send you transactional notifications related to your account activity (e.g., deposit confirmations, withdrawal status updates).
• To send promotional communications about bdt10 offers, bonuses, and new game releases, where you have consented to receive such communications.
• To analyse platform usage patterns and improve the functionality, design, and content of bdt10.io.
• To comply with applicable legal and regulatory obligations.

6. Sharing Your Data

6.1 Service Providers

bdt10 shares personal data with a limited number of trusted third-party service providers who assist in operating the Platform. These include identity verification and KYC service providers, payment processing partners (including bKash, Nagad, Rocket, and Upay gateway operators), fraud detection and security analytics providers, IT hosting and infrastructure service providers, and customer support platform providers. All third-party service providers are contractually bound to process personal data only on bdt10's instructions and in accordance with applicable data protection standards.

6.2 Legal & Regulatory Disclosure

bdt10 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of bdt10, its players, or the general public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bdt10's business assets, personal data held by bdt10 may be transferred to the acquiring entity as part of that transaction. You will be notified via the Platform or your registered contact details if such a transfer materially affects the handling of your personal data.

6.4 No Sale of Data

bdt10 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data is limited to the purposes described in this Policy and is conducted under appropriate data protection safeguards.

7. International Transfers

bdt10 operates primarily in Bangladesh and processes most personal data within the region. Where it is necessary to transfer personal data to service providers or partners located outside Bangladesh, bdt10 ensures that appropriate safeguards are in place to protect the transferred data. These safeguards may include contractual data protection clauses, adequacy decisions, or equivalent protective mechanisms. If you would like further information about the specific safeguards applied to any international data transfer, please contact our support team.

8. Your Rights

Subject to applicable law, you hold the following rights in relation to the personal data bdt10 holds about you:

• Right of Access — You may request a copy of the personal data bdt10 holds about you.
• Right to Rectification — You may request correction of inaccurate or incomplete personal data.
• Right to Erasure — You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction — You may request that bdt10 restrict the processing of your data in certain circumstances.
• Right to Portability — You may request your data in a structured, machine-readable format.
• Right to Object — You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via Live Chat or at support at bdt10.io. We will respond to all verified requests within 30 days. We may need to verify your identity before processing certain requests. There is no charge for exercising your rights, though we reserve the right to apply a reasonable administrative fee in the case of manifestly unfounded or excessive requests.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit bdt10.io. They allow the Platform to recognise your device, remember your preferences, maintain your logged-in session, and gather anonymised analytics data about how the Platform is used.

9.2 Categories of Cookies We Use

• Strictly Necessary Cookies — Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies — Used to collect anonymised information about how players navigate bdt10.io, which pages are most visited, and where errors occur. This data helps us improve the Platform experience.
• Functional Cookies — Used to remember your preferences such as your chosen game view, display settings, and notification preferences.
• Marketing & Targeting Cookies — Used to track your activity on the Platform and (where consented) deliver promotional content relevant to your interests. These are only placed with your consent.

9.3 Managing Cookies

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of bdt10.io. Disabling strictly necessary cookies will prevent you from using core features of the Platform, including logging in to your account.

10. Data Retention

bdt10 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

• Active account data — Retained for the duration of your account and for a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents — Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records — Retained for a minimum of five years from the date of each transaction.
• Customer support communications — Retained for three years from the date of the last interaction, unless related to an ongoing dispute.
• Marketing consent records — Retained for as long as your marketing consent is active and for one year following withdrawal of consent, to demonstrate compliance.
• Technical logs and device data — Retained for up to 12 months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

11. Children's Privacy

The bdt10 Platform is strictly for adults aged 21 years and above. bdt10 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on bdt10.io, please contact our support team immediately at support at bdt10.io or via Live Chat so that we can investigate and take appropriate action.

12. Security Measures

bdt10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (TLS) encryption for all data transmitted between your device and bdt10.io.
• Encrypted storage of sensitive data, including passwords (which are hashed and salted and never stored in plain text).
• Role-based access controls, ensuring that employee access to personal data is limited to those with a legitimate operational need.
• Regular security audits and penetration testing of the bdt10 Platform.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious account activity and automated fraud detection systems.

While bdt10 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for notifying us immediately of any suspected unauthorised access to your account.

13. Third-Party Links

The bdt10 Platform may contain references to or mentions of third-party brands (such as game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe). bdt10 is not responsible for the privacy practices or content of any third-party platforms. This Privacy Policy applies solely to the bdt10 Platform at bdt10.io. We encourage you to review the privacy policies of any third-party services you use in connection with your gaming activity.

14. Policy Changes

bdt10 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via the Platform, by email, or through in-app messaging. The updated Policy will take effect on the date shown at the top of this document. Your continued use of the bdt10 Platform following notification of a material change constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how bdt10 handles your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdt10 handles your personal data, please contact our support team through any of the following channels:

• Email: support at bdt10.io (plain text — not a clickable link)
• Live Chat: Available 24/7 via the bdt10 Platform
• WhatsApp & In-App Messaging: Available through the Platform
• Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

Our support team operates in both English and Bengali and will aim to respond to all privacy-related requests within 30 days of receipt. For complex or sensitive requests, we may require identity verification before processing your query.